Terms of Service

Acceptance of Terms

By engaging Rivasyst LLC ("Rivasyst," "we," "us") for services or using our website, you agree to be bound by these Terms of Service. If you do not agree, do not use our services. These terms apply to all clients and visitors.

Services

Rivasyst provides artificial intelligence services, including but not limited to AI strategy consulting, AI search visibility, team workshops and training, workflow automation, and custom AI development, including AI voice agents. The specific scope of paid services is defined in a written Statement of Work or service agreement before work begins.

Payment & Commitment

Engagements are either one-time services or monthly retainers, as described on our website or in your Statement of Work. Some services, such as the AI snapshot, are free and create no ongoing obligation. One-time services, such as audits, fix sprints, and workshops, are paid as agreed before work begins. Monthly retainers may include a one-time setup fee and require a minimum 3-month commitment. After the initial commitment period, a retainer converts to month-to-month and may be cancelled with 30 days written notice.

Prices are per business location unless your agreement states otherwise. Usage-based charges, such as AI voice agent minutes beyond a plan's monthly allowance, are billed in arrears at the published or agreed rate.

Setup fees and one-time service fees are non-refundable once work has commenced. Monthly retainers are billed in advance and are non-refundable for the current billing period. Late payments may result in service suspension.

Intellectual Property

Upon full payment, clients receive a license to use all deliverables produced by Rivasyst for their business. Rivasyst retains ownership of any proprietary frameworks, methodologies, templates, and tools developed prior to or independently of the client engagement. Client data, content, and pre-existing intellectual property remain the property of the client.

Confidentiality

Both parties agree to keep confidential any non-public information shared during the engagement. Rivasyst will not disclose client business information, workflows, or data to third parties without consent, except as required by law or to fulfill the services using authorized third-party platforms.

Limitation of Liability

Rivasyst's total liability for any claim arising from or related to our services shall not exceed the total fees paid by the client in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost revenue or data, even if advised of the possibility of such damages. AI systems involve inherent uncertainty; we do not guarantee specific business outcomes, including search rankings or whether AI systems mention or recommend your business.

Termination

Either party may end a monthly retainer with 30 days written notice after its minimum commitment period. One-time services end when the agreed work is delivered. Rivasyst reserves the right to terminate immediately for non-payment, breach of these terms, or conduct that endangers our team or systems. Upon termination, all outstanding fees become immediately due.

Governing Law

These terms are governed by the laws of the State of Florida, without regard to conflict of law provisions. Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, unless both parties agree to an alternative resolution method.

Contact

Questions about these Terms of Service may be directed to hello@rivasyst.ai.