Automated reactivation sequences re-engage dormant patients with personalized outreach — without your front desk making hundreds of calls.
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inactive patients will book when sent a well-timed, personalized recall message
The Problem
The average dental practice has a significant portion of its patient base that hasn't booked in 18 months or more. These patients haven't left — they just haven't been prompted. Manual recall campaigns are time-consuming, inconsistent, and easy to deprioritize when the front desk is already stretched. Meanwhile, those chairs stay empty.
The Solution
Rivasyst builds a reactivation automation that identifies patients overdue for a visit, sends a personalized outreach sequence via text and email, and routes responses directly into your scheduling workflow — turning a dormant list into booked appointments.
How It Works
The automation queries your patient management system for anyone who hasn't had an appointment in your defined window — typically 12 or 18 months.
Each patient receives a personalized text and email referencing their last visit and inviting them to schedule. The message comes from your practice, not a generic sender.
Patients can click to book directly, or reply to request a callback. Replies are routed to your front desk with the patient's history already pulled.
Once active, the automation continues running — adding new overdue patients to the list automatically so your recall campaign never goes stale.
What You Get
Dormant patient list converted into booked appointments
Outreach personalized and consistent without manual effort
Front desk time redirected from making recall calls
Ongoing recall cadence that runs itself after setup
Measurable increase in active patient count month over month
Negative responses handled gracefully — no awkward follow-ups
Dental · AI Automations
Tell us about your situation and we'll show you exactly how this would work for you — no pressure, no commitment.