A voice agent captures every after-hours service call, qualifies the urgency, and books the job — so you show up Monday with a full schedule.
67%
of home service customers choose the first company that responds to their inquiry
The Problem
A homeowner's AC goes out on a Saturday afternoon. They call three companies. The first one answers. That's not luck — that's coverage. If your phone goes to voicemail after 5pm or on weekends, you are systematically handing jobs to whoever does answer. For HVAC, plumbing, electrical, and other home services, after-hours availability is a direct competitive advantage — and most small operators don't have it.
The Solution
A Rivasyst voice agent answers every call outside your office hours, assesses the urgency of the situation, dispatches emergency calls to your on-call tech, and schedules non-urgent jobs for the next available slot — keeping you competitive around the clock.
How It Works
The voice agent picks up after your office closes. It introduces itself, asks what's going on, and collects the caller's address, contact info, and description of the issue.
The agent distinguishes between true emergencies (no heat in January, active water leak) and jobs that can wait. Emergency calls are escalated to your on-call technician immediately.
For non-emergency calls, the agent offers the first available appointment and books it directly into your scheduling system — complete with job details and customer contact info.
Every call generates a summary sent to you and your dispatcher. Booked jobs trigger automated confirmation texts to the homeowner.
What You Get
Every after-hours call answered — no more jobs going to competitors
Emergency calls dispatched to on-call staff in real time
Non-urgent jobs booked overnight without dispatcher involvement
Monday morning starts with a full schedule instead of a voicemail backlog
Competitive advantage in markets where no one else is covering the phones
Scales with call volume — no added cost during your busy season
Home Services · AI Voice Agents
Tell us about your situation and we'll show you exactly how this would work for you — no pressure, no commitment.