A voice agent handles after-hours patient inquiries, routes urgent calls to on-call staff, and books next-day appointments around the clock.
62%
of calls to small practices go unanswered — 85% of those patients won't call back
The Problem
After 5pm and on weekends, patients with non-emergency questions have no way to reach your practice. They leave voicemails that pile up, or they simply search for a clinic with online booking and move on. Front desk staff spend the first hour of every morning clearing a backlog of messages — and some of those patients have already scheduled elsewhere.
The Solution
A Rivasyst voice agent answers after-hours calls immediately, handles common questions about hours, services, and prescriptions, escalates urgent calls to your on-call line, and books appointments for the next available slot — all without a human staffing the phones overnight.
How It Works
Calls that come in outside office hours are answered immediately by the voice agent. It identifies itself as the after-hours line and captures the nature of the call.
The agent distinguishes between general inquiries, appointment requests, and urgent clinical needs. Urgent calls are transferred to your on-call provider in real time.
For non-urgent appointment requests, the agent offers the next available times and books directly into your scheduling system. Confirmation texts go to the patient.
Your front desk receives a summary of all after-hours activity — calls received, appointments booked, and any escalations — before they open for the day.
What You Get
Every after-hours call answered — no more unanswered voicemails
Urgent calls escalated to on-call staff in real time
Appointments booked overnight and on weekends automatically
Front desk time reclaimed from morning voicemail backlogs
Patients retained instead of lost to competitors with 24/7 booking
Full call logs delivered each morning before the office opens
Medical · AI Voice Agents
Tell us about your situation and we'll show you exactly how this would work for you — no pressure, no commitment.