Automated no-show recovery sequences reach out within minutes of a missed appointment, rebook the patient, and fill the gap in your schedule.
15–30%
average no-show rate for medical practices — each one is pure lost revenue
The Problem
The average medical practice sees a no-show rate between 15% and 30%. Each missed appointment is lost revenue — and the slot often goes unfilled because by the time staff realize the patient is not coming, it is too late to rebook someone else. Manual follow-up is inconsistent at best. Staff call once, leave a voicemail, and move on. The patient never reschedules. The chair stays empty.
The Solution
Rivasyst builds a no-show recovery automation that detects missed appointments in real time, reaches out to the patient within minutes via text and email to reschedule, and simultaneously triggers a waitlist notification to fill the open slot — turning a total loss into recovered revenue.
How It Works
When a patient fails to check in within a set window after their appointment time, the automation identifies the no-show and fires the recovery sequence.
The patient receives a friendly text and email within minutes, acknowledging the missed visit and offering a direct link to rebook at the next available time.
Simultaneously, patients on your waitlist receive an automated message offering the newly available time — first come, first served.
If the no-show patient has not rebooked within 48 hours, one follow-up message goes out. After that, the sequence ends — no over-messaging, no chasing.
What You Get
No-shows followed up within minutes — not the next day
Open slots offered to waitlisted patients automatically
Rebooked appointments recovered without staff making calls
No-show rate reduced through consistent, timely outreach
Revenue recovered from slots that would otherwise stay empty
Staff time freed from manual follow-up calls and voicemails
Medical · AI Automations
Tell us about your situation and we'll show you exactly how this would work for you — no pressure, no commitment.