An AI chatbot answers insurance, availability, and service questions instantly — and books new patient appointments without your front desk lifting a finger.
68%
of patients prefer to book appointments online rather than by phone
The Problem
Your front desk is already overwhelmed. Phones ring constantly, patients walk in, and your team is managing check-ins, insurance verifications, and scheduling all at once. Meanwhile, potential new patients visit your website looking for basic information — do you accept their insurance? Are you taking new patients? What are your hours? — and leave because there's no fast answer. They don't want to call and wait on hold. They don't want to fill out a form and wait two days for a reply. They want an answer now.
The Solution
A Rivasyst AI chatbot sits on your website and answers patient questions instantly using your practice's actual information. It handles insurance inquiries, explains services, and books new patient appointments directly into your scheduling system — 24/7, without adding work to your front desk.
How It Works
The chatbot greets visitors and answers common questions — insurance accepted, services offered, office hours, new patient process — using your practice's knowledge base.
For visitors ready to schedule, the chatbot collects name, contact info, insurance provider, and reason for visit — everything your front desk needs.
The chatbot offers available time slots and books the appointment directly into your scheduling system. A confirmation is sent to the patient.
Your team receives a summary of the new booking with all patient details. No phone tag, no back-and-forth emails.
What You Get
Common patient questions answered instantly without staff involvement
New patient appointments booked 24/7 — including evenings and weekends
Insurance and eligibility questions handled before patients call
Front desk workload reduced for routine inquiries
Patient contact info captured from every website interaction
Multilingual support for diverse patient populations
Medical · AI Chatbots
Tell us about your situation and we'll show you exactly how this would work for you — no pressure, no commitment.