Automated review request sequences reach guests at exactly the right moment — right after a great meal — without your staff asking.
3x
more reviews generated when a direct link is sent within 1 hour of a positive experience
The Problem
Most guests who have a great experience at your restaurant won't leave a review unless they're prompted at exactly the right time. That window is short — within an hour or two of leaving. Once they're home and the moment has passed, the likelihood drops dramatically. Most restaurants have no system for this, which means competitors with 200 more reviews are winning searches they don't deserve.
The Solution
Rivasyst builds an automated review request sequence that triggers shortly after a guest's visit — via text or email — with a direct link to your Google Business Profile. One message, perfect timing, no staff involvement.
How It Works
When a guest checks out or their reservation is marked complete, the automation fires. The timing is set to reach them while the experience is still fresh — typically 30 to 60 minutes after.
A short, friendly text or email goes out with a direct link to your Google, Yelp, or TripAdvisor page. The message is warm and on-brand — not a generic template.
If the guest hasn't clicked within 48 hours, a single follow-up message goes out. After that, the sequence stops — no over-messaging.
If a guest indicates a poor experience, the sequence routes their feedback to your manager privately instead of pushing them to a public review platform.
What You Get
Significantly more Google and Yelp reviews — consistently
Review requests timed perfectly without staff involvement
Negative feedback captured privately before it goes public
Higher search ranking from increased review volume and recency
Zero additional work for your front-of-house team
Runs automatically for every guest — no exceptions, no forgetting
Restaurant · AI Automations
Tell us about your situation and we'll show you exactly how this would work for you — no pressure, no commitment.